DO NOT USE SHOFUR.COM. AWEFUL CUSTOMER SERVICE AND THEY DON'T STAND BY WHAT THEY ADVERTISE AT ALL!!!!
Our reservation was made well ahead of the the planned trip. We reserved AND PAID FOR a charter bus to take us on a 9 hour trip. We reserved a bus with wifi and we were told that there would also be a dvd machine to play movies etc. The bus had NONE of these services, No WIFI and NO DVD.
So the guests on the bus were forced to look out the window for 9 hours. When I called to complain after the trip I was promised a return call back from customer service or the complaint department. After calling 3 times and being promised a call back from management, I realized that SHOFUR.COM does not care about their customers AT ALL. They guarantee great customer service, a characteristic that is false.
We were offered nothing in return for the problems ...we didn't even receive a courtesy return call.....NOTHING!
They care about getting their money and that's it! If you have the option to use another company DO IT!
Product or Service Mentioned: Shofur Bus Rental.
Reason of review: Poor customer service.
Monetary Loss: $6000.
Preferred solution: Price reduction.