I had two reservations -- one for two buses and another for one bus -- all for the same timing. I received two text messages the day before the trip -- one with one driver name and the other with two. As I was on a boat trip when the texts came through, I didn't...Read more
This company is a scam. First off, this is a third party bus company. They do not own any buses. They rent buses from smaller companies and then re-rent them to you with an outrageous markup. So before you contact them, try and find a smaller or local bus company...Read more
Shofur Wouldn't Let us Cancel after 20 minutes, once we realized we had reserved the wrong type of bus. The rep over the phone did not let us know that they had a completely non-refundable policy with no courtesy on 20 minutes. Horrible customer service, Their response...Read more
I didn't like
- Cancellation policy
- Customer service
Short Review on November 28, 2016
This company is run by kids and they act like kids. The CEO needs to bring in people with experience in the bus industry, instead of these yes-men he hires. Bring in some industry veterans. It will make your company better.
I can only use one word to describe my experience with the Shofur Charter Bus company, and that is difficult. We were planning an event for our interns requiring two total stops and a return between NYC & NJ. Leading up to the day, I kept in contact with our booking...Read more
Booked charter coach ($12,500) for my teen travel camps trip (July14-July 22, 2017) from Colorado ending in Utah. Average daily temperature was in the low to mid 90's. from day one the a/c did not work properly. There were 43 people in the bus. The driver tried to the...Read more
DO NOT USE SHOFUR.COM. AWEFUL CUSTOMER SERVICE AND THEY DON'T STAND BY WHAT THEY ADVERTISE AT ALL!!!! Our reservation was made well ahead of the the planned trip. We reserved AND PAID FOR a charter bus to take us on a 9 hour trip. We reserved a bus with wifi and we...Read more
We hired Shofur to drive our 8th grade class from La Jolla to LAX and then a return trip from LAX to La Jolla. First of all the bus was 1 hour late at pick in route to LAX and our pick up was even worse. The pick-up was over 2 hours late after I emailed both the...Read more
Hired a 52 passenger bus for corporate event...bus went to the wrong location even though I confirmed 3 times all the details. Finally arrived, threw off our entire day schedule. Contacted the company and literally its been 2 months and every single person at this...Read more
On April 21, 2017, I made the initial contact with Shofur asking for shuttle service in Philadelphia, PA beginning April 22-29. April 22, 2017, I followed up on the service needed beginning April 23-29. The service agent informed me that the driver will be coming out...Read more
My daughter reserved shuttle service for her wedding in April. They cancelled her reservation a month before the wedding. They actually had the audacity to say "that happens sometimes." They said they could get buses down from Atlanta to Savannah, but it would cost...Read more
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