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I can only use one word to describe my experience with the Shofur Charter Bus company, and that is difficult. We were planning an event for our interns requiring two total stops and a return between NYC & NJ.

Leading up to the day, I kept in contact with our booking agent - a regional manager. I was the one ensuring clear communication and confirmation of our driver, etc. When the event came, our 30 interns & 5 chaperones stood around waiting to get to our appointment. The dispatcher could not locate our driver, nor was aware the drive had been replaced.

I was unable to get a hold of either the new or old driver and in order to not be late, we had to split up the group putting everyone in cabs. 2.5 hours later, the bus is within 5 blocks of our group - not picking up from our designated, pre-arranged spot. We arrive 10 minutes late to our last meeting of the day in NJ. Although agreed upon, the driver again misses the pick-up time and my group hast to wait another 25 minutes.

The traffic was quite bad getting back into the city and the driver driver, after missing a pick-up, being late and unapologetic, he didn't even drop us back off in the pre-arranged drop off. What happened post-event was also, D-I-F-F-I-C-U-L-T.

Their accounting team was unresponsive and it took me almost two months to hear back regarding my refund request. I would absolutely, positively, advise to avoid using Shofur at all costs.

Reason of review: Poor customer service.

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