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1.8

I had ordered multiple charter buses through Shofur months in advanced to pick event attendees up from an airport and drop them off at our resort. I had to adjust my reservation to add a second bus (which was close to $4k more) during our busiest arrival time to make sure people weren't waiting too long at the airport.

The bus did not arrive on time, and when I called dispatch to get an ETA, I was passed back and forth to agents that didn't seem to know what they were talking about. The bus showed up... 2.5 hours later! On departure day, I had booked shuttles via Shofur again (rookie mistake).

Day before departure day, I was told that my 12-hour shuttle service could only run for 10 hours and that I would have to purchase TWO MORE shuttles to complete the last two trips, which was clearly a part of my contract. Shofur seems to only have one goal in mind - getting the most money out of their customers.

Nothing against the drivers they contract, but this company does NOT have their ducks in a row and I will never recommend or utilize again. Zero stars.

Reason of review: Overall experience with company.

Monetary Loss: $8000.

Preferred solution: Full refund.

Location: Pittsburgh, PA, USA

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