I reserved, paid for and confirmed a 55 passenger bus with a bathroom, wifi, and charging stations. The bus that they sent via a third party only had 47 seats. There was not space to accommodate my guests. They could not send a second bus to my event. The driver of the...Read more
Reservation was made far in advance with this company for large group for a corporate event. Nearing our 30 days, we needed to cancel one bus. Got the run around from multiple people in the office including a manager that I should be receiving a confirmation e-mail...Read more
Our large group of 180 booked 4 buses with Shofur....first mistake. Two buses showed up, other 2 were very like, to the turn of an hour and a half. Two of the drivers spoke no english. One thought it was appropriate to text and drive (we have picture proof) none of the...Read more
This company is terrible! Poor customer service, communication and delivery of services. We booked Shofur for an event and they bailed on us 2 hours before the event stating the bus broke down. They knew about the bus breaking down the night before, but called us the...Read more
Short Review on November 28, 2016
This company is run by kids and they act like kids. The CEO needs to bring in people with experience in the bus industry, instead of these yes-men he hires. Bring in some industry veterans. It will make your company better.
I cannot express enough the disappointment and frustration I have had attempting to communicate with Shofur. The first incident occurred when we were charged both a deposit and the full amount of the bill (rather than the deposit and the total less the deposit...Read more
My experience with Shofur started off great, but ended so poorly. I booked Shofur for my company outing about 40 days before the event, with 2 busses. I called weekly to make sure we were confirmed and everything was good, as I had read issues with them losing...Read more
BUYER BEWARE! Shofur sent us a bus with no air in 100+ degree weather. They promised my company a refund 1 month ago. I called today to follow up and was put on hold 5 times. I still have no refund. I called and was put on hold for over an hour. Their lack of...Read more
I booked a shuttle for a business event. They first couldnt' get through the company firewall to send an email, that should have been my first indication. I finally booked then they were requiring copies of the front of the credit card I provided or my badge to be...Read more
Please, please, please do not use these guys. They tell you that they can run a trip to the exact specifictions you requested. However, when you submit your final itinerary (even though nothing has changed from the original one you submitted) they tell you that your...Read more
Do you have something to say about Shofur? What happened? What can we help you with?