Hired a 52 passenger bus for corporate event...bus went to the wrong location even though I confirmed 3 times all the details. Finally arrived, threw off our entire day schedule. Contacted the company and literally its been 2 months and every single person at this...Read more
On April 21, 2017, I made the initial contact with Shofur asking for shuttle service in Philadelphia, PA beginning April 22-29. April 22, 2017, I followed up on the service needed beginning April 23-29. The service agent informed me that the driver will be coming out...Read more
My daughter reserved shuttle service for her wedding in April. They cancelled her reservation a month before the wedding. They actually had the audacity to say "that happens sometimes." They said they could get buses down from Atlanta to Savannah, but it would cost...Read more
I reserved, paid for and confirmed a 55 passenger bus with a bathroom, wifi, and charging stations. The bus that they sent via a third party only had 47 seats. There was not space to accommodate my guests. They could not send a second bus to my event. The driver of the...Read more
Reservation was made far in advance with this company for large group for a corporate event. Nearing our 30 days, we needed to cancel one bus. Got the run around from multiple people in the office including a manager that I should be receiving a confirmation e-mail...Read more
Our large group of 180 booked 4 buses with Shofur....first mistake. Two buses showed up, other 2 were very like, to the turn of an hour and a half. Two of the drivers spoke no english. One thought it was appropriate to text and drive (we have picture proof) none of the...Read more
This company is terrible! Poor customer service, communication and delivery of services. We booked Shofur for an event and they bailed on us 2 hours before the event stating the bus broke down. They knew about the bus breaking down the night before, but called us the...Read more
Short Review on November 28, 2016
This company is run by kids and they act like kids. The CEO needs to bring in people with experience in the bus industry, instead of these yes-men he hires. Bring in some industry veterans. It will make your company better.
I cannot express enough the disappointment and frustration I have had attempting to communicate with Shofur. The first incident occurred when we were charged both a deposit and the full amount of the bill (rather than the deposit and the total less the deposit...Read more
My experience with Shofur started off great, but ended so poorly. I booked Shofur for my company outing about 40 days before the event, with 2 busses. I called weekly to make sure we were confirmed and everything was good, as I had read issues with them losing...Read more
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