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Updated by user Mar 26, 2016

I cannot rate this company, giving them 1 star would be too many. I would like to send you my original complaint submitted to them, along with their response.

Dr.

E. Briggs

Original review posted by user Mar 24, 2016

Paid money, signed contract with Shufur, located in Georgia, not Los Angeles; different driver showed up late in a "Blue Line" bus; driver was unprofessional, half asleep, dressed inappropriately, refused to provide bus company address; no toilet paper in on-board restroom; no step to assist older people/others step onto bus. Terms of service promote these substandard, unsafe, unhealthy practices. Requirements were discussed with Sales staff who indicated that bus would accommodate people with restroom needs, mobility challenges during an 8-hour tour of Los Angeles.

Reason of review: Bad quality.

Location: Los Angeles, California

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The Californis State Attorney General is reviewing my complaint.

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